IT Officer -

Title: IT Officer

Location: Lubumbashi, DRC

Division: Africa

PATH is a global nonprofit dedicated to achieving health equity. With more than 40 years of experience forging multisector partnerships and with expertise in science, economics, technology, advocacy, and dozens of other specialties, PATH develops and scales up innovative solutions to the world’s most pressing Heath challenges.
PATH’s IT department oversees all technology-related services for the organization globally. The department is responsible for all software application services, network infrastructure, computer support, IT vendor management, and program and project management for PATH’s IT initiatives.
PATH seeks to recruit an IT Officer who will be responsible for providing support to end users, including staff based in Lubumbashi and field sites, in computer networks, maintenance of the computers, servers, UPS, printing equipment and networking infrastructure.
The IT Officer will be based in Lubumbashi and will work closely with the Lead, Regional System Administrator, the larger International IT team and the PATH DRC team. This role reports to the Lead, Regional System Administrator and will require periodic travel to field programs. There will be periodic travel to field programs and will work under the supervision of the Lead, Regional System Administrator.

Specific responsibilities:

Respond to all staff IT related support requests and provide assistance to HQ based IT engineering staff in troubleshooting network and server issues.
Conduct periodic one-on-one and small group training sessions to ensure the successful adoption and ongoing effective use of PATH’s IT solutions including Office 365, MS Teams, One drive, BOX and SharePoint.
Conduct introductory sessions for new staff to familiarize them with IT solutions and policies.
Ensure data backups are running reliably and that data is secure.

Maintain staff PCs and printers.
Keep the supervisor fully informed on a daily basis of all IT problems and advise on what steps are being taken to resolve any problems.
Convene quarterly meetings to brief the supervisor, discuss any performance issues and provide information and feedback concerning IT operations in the project.
Use the global helpdesk ticketing system to log all support requests and document them fully.
Schedule for preventive maintenance of all IT equipment and supervise the same.
Maintain an up-to-date inventory of all IT equipment, both on- and off-site.
Liaise with the ISP to ensure continued availability of the Internet.
Any other IT-related assignment as determined by the Lead, Regional Systems Administrator or Site Admin.

Required Experience

Bachelor’s Degree in IT/Computer Science or any related field.
At least 3 years of relevant experience in a similar position.
Proven experience in mobile technology.
Microsoft and/or Cisco certification desirable.
Demonstrate progressive experience and responsibilities as an IT professional.
Excellent PC troubleshooting skills.
Proven expertise in IT network administration.
Ability to log incidents accurately and completely in a ticketing system.

Experience in conducting personal and small group IT training sessions and a passion for teaching people about new technologies.
Basic server and network troubleshooting skills; the ability to follow instructions when acting as remote hands for HQ engineering staff.

Understanding of wired and wireless LANs, VPNs, and the ability to diagnose network issues using commonly available tools such as traceroute, ping, and pathing.
Knowledge of Virtualization and Cloud infrastructure management.
Good communication skills.